FAQs

At checkout you can pay by credit or debit card (Visa or MasterCard through Moneris), by PayPal, or by cheque (Canada only; ask us for the payee and mailing address). Only enabled methods are shown. After payment the order is processed and you receive the confirmation documents before departure. Never send a full card number by chat or email. For group deposits or other arrangements, contact us.

Inclusions vary by tour. The product page lists the transport, guide, admissions, taxes and meals that are included; the confirmation repeats the final inclusions. Anything not listed is not included. If a detail matters to you, confirm it in writing before paying.

Cancellation and refund rules depend on the product, departure date and supplier. The applicable policy is shown on the product page and in your confirmation; no verbal promise overrides it. To cancel, contact us before the deadline with your order number. Refunds, if any, are processed by the original payment method.

Date changes and name transfers are subject to supplier availability and the fare rules of your booking. Contact us as early as possible with the order number and the requested new date or traveller name. Additional fees or fare differences may apply.

Meals are included only when the product page lists them. Breakfast is common in multi-day packages; lunch and dinner are often at your own expense. Tell us about allergies or dietary needs at booking so we can ask the supplier, but we cannot guarantee every kitchen.

Many tours welcome children, but age limits, child pricing and seat rules vary by product. Tell us the child's age at booking and whether you need a child seat. Minors must be accompanied by a parent or legal guardian; some activities have minimum age or height requirements.

A solo traveller may pay a single supplement when the tour price is based on double occupancy. Ask us for the supplement and whether a share option is available. The exact amount is shown in your quote before payment.

Group size depends on the tour and season; the maximum is shown on the product page. Small-group and private tours are available for some itineraries. If a specific group size matters, confirm it with us before booking.

Travel products are not physical goods, so there is no shipping and no delivery fee: after booking, the confirmation and e-tickets are sent to the email used at checkout, and you meet the group with that email and your ID. Attraction e-tickets are sent the same way; ask us in advance if you need paper tickets. If an order includes physical goods such as souvenirs, the checkout shows the available delivery method for the address. Shipping is currently free within Quebec; for other regions, contact us if no option appears.

Earning: after the order or trip is completed, you earn 1 point per $1 actually paid for products (tax, delivery and some options are excluded), and points are valid for 365 days. Redeeming: at checkout you can pay with points, 100 points = $1, minimum 100 points in steps of 100, up to 50% of the order, and points can be combined with a coupon. A single redemption above 1,000 points needs manual approval. Some wholesale or trade customer groups do not earn points.

At checkout there is a coupon / promo code field: enter the valid code and apply it, and the total updates immediately. Coupons have an expiry date, a minimum spend and product restrictions, and normally one code per order. Store coupons can be combined with reward points. Current public codes are confirmed on the promotion page or by our team; expired codes return an invalid message. If you cancel an order after using a coupon, whether the coupon is returned depends on the promotion rules.

Sign in with the account used for the booking and open My Account → Order History to see the status, departure date, room type, pickup point and amount paid. Guest orders can be checked by giving our team the order number from the confirmation email. To change the date or cancel, contact us before departure; whether it is possible and any fee depends on the cancellation terms and the supplier's confirmation. Status meanings: Pending, Processing, Complete, Canceled.

Refunds go back to the original payment method: card and PayPal refunds are processed by the payment provider and usually take several business days after our team confirms them; the exact timing depends on the card issuer or PayPal. Refunds are recorded per order and per traveller, and the refunded amount is visible on the order. Whether the tour price, protection plan fee and seat-selection fee are refundable depends on the cancellation terms and on whether the supplier has already blocked a seat or issued a ticket. Amounts already used or incurred are not refundable. If an amount looks wrong, send us the order number.

Travel products have two optional add-ons: 1) Cancellation of Protection Plan Fee, currently $50 per traveller; 2) Front 3 Rows Seat Selection, currently $20 per seat and limited to seats in the first three rows. Both are optional and are captured in the order total at checkout; if the store disables either switch, it is not shown. Later price changes do not affect existing orders. Refundability follows the cancellation terms and whether the seat has been blocked or a ticket issued.

Airport transfers are included only when the product page says so; otherwise we can quote a private transfer. Send us the flight number, arrival time and hotel address. Do not assume a free pickup from a hotel outside the listed area.

Bring your passport or ID, booking confirmation, comfortable walking shoes, weather-appropriate layers, personal medication and a power adapter. For winter tours, add a warm coat, gloves and waterproof boots. Leave valuables at the hotel when not needed.

Travel insurance is strongly recommended and is not included unless the product page says so. Choose coverage for medical care, trip cancellation, interruption, delay and luggage. Check the policy wording before departure; the tour operator's liability is limited.

Visa and entry requirements depend on your nationality, passport and destination; check the official website of the destination country (for Canada: IRCC) before booking. We can provide an itinerary, confirmation or invitation letter when applicable, but we are not a visa office and do not give legal advice.

No. Visa decisions are made solely by the embassy or immigration authority, and we cannot guarantee approval, processing time or a specific outcome. Do not book non-refundable travel before you have the visa. If a visa is refused, normal cancellation rules apply unless your product says otherwise.

Bring a passport valid for at least six months beyond your return date when required, the required visa or eTA, your booking confirmation and travel insurance. Minors travelling without both parents may need a consent letter. Requirements change; verify with the official authority.

Luggage allowance depends on the vehicle and tour; usually one suitcase plus one carry-on per person. Storage space may be limited on day tours, so bring only what you need. Tell us in advance about strollers, wheelchairs or oversized items.

You can request a shared room, but it cannot be guaranteed. Rooms are priced per room: single, double, triple and quad, so the fewer people per room, the higher the price per person. Tell us the number of travellers and genders before booking; we arrange same-gender sharing when the departure and group allow it. If sharing is not possible, the single-room supplement applies and the final amount is shown on your confirmation. If you cancel after a share is arranged, tell us early because it affects the roommate.

The end time and location depend on the itinerary and traffic; they are confirmed in your travel documents. Do not book a tight onward flight or train on the last day without leaving a buffer. Ask us before booking connections if timing is critical.

The exact meeting time and place are shown on your confirmation and final travel documents, not on this general page. Please arrive at least 15 minutes early and bring your ID and confirmation. If you have not received the meeting details 48 hours before departure, contact us.

Guide languages vary by departure and are listed on the product page or confirmed at booking. We commonly offer Chinese, English and French, but not every tour has all three on every date. Ask us to confirm the language for your specific departure.

Gratuities for guides and drivers are not included in the tour price and are at your discretion. If service was good, a tip is appreciated but never required. Check whether a service charge is already included in the product details.

All escorted tours include a guide or tour leader, with commentary available in Chinese, English and French (the exact language for your departure is confirmed at booking). The guide handles meeting points, commentary and coordination; free time does not include guiding. Private groups can request a language in advance. Tips for the guide and driver are not included and remain optional.

After the trip, sign in with the account used for the booking, open the product page and use the review area to give 1 to 5 stars and write a comment. To keep reviews genuine, only customers who purchased that product can review it, and ratings are shown publicly. If something went wrong on the tour, contact us or submit a ticket first so we can follow up; you are also welcome to describe the issue in your review.

We offer tours and travel services in Montreal, Quebec City, Ottawa, Toronto, the Canadian East Coast, and selected Canada-US itineraries. Availability changes by season and departure date. Tell us your dates and interests and we will send matching products.

Holiday departures around Christmas and New Year vary by year, destination and supplier. Check the product calendar or ask us for the dates you need; availability is not guaranteed until booked. Book early because holiday hotels and vehicles fill up quickly.

We offer day tours and short excursions from Montreal, including Quebec City and other nearby destinations. Departure days, times and prices vary by season and are listed on each product page. If you only have one day, send us your date and we will confirm what is available.

We offer Toronto tours and nearby destinations, including city sightseeing and multi-day Canada East itineraries; the current product list and departure dates are on the product pages. Tell us your dates, group size and interests and we will send matching options. Availability is confirmed at booking.

Yes. The "Travel Stories & Guides" section on our website collects destination stories, itineraries and practical tips; open it from the site menu or with route=cms/blog&topic_id=10. Each product page also lists highlights and the day-by-day plan. If you want stories for a specific destination, send the place or product name to our team and we will find them.